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Shipping & Returns


Shipping Time:

Warmly Welcome to shop our online store!

Your order will be confirmed in 24 hours and handled in 48 hours, and 5-7 business days to your destination normally. It will take us another 3 days to customize your items when they are out of stock. We do not process your order on weekends or holidays. Allow an additional 1 to 2 business days for weekend orders!

Your purchases will be sent directly by courier to your doorstep. You will receive an email with your order confirmation number and your tracking number. With this tracking number you can track the progress of your parcel!



Orders may be delayed due to the following reasons:

-"Billing address" is different from "Shipping address".

- Order is pending a credit approval and verification.

- A product is currently out of stock.

- Supra which requires special customization.

- Held by the customs

We are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer. The order delayed for held by the customs is beyond our responsibility.



We will accept exchanges for a different size or color within 3 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund (as pre Return policy) and place a new order for the style you prefer. Email us firstly for the returning address as well as a return authorization without which returns are unacceptable. Customers are responsible for all the shipping charges during the whole exchange process. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for any loss or damage during the return process. Please be aware that we will ship out the replacements only after your returns have been received.

If you have any questions about the exchange policy, please feel free to contact us via the email on our website.



We do not accept returns for:

1: Worn condition - All items exchanged or returned must be in original, unworn condition.

2: Change of mind---Return costs you and us a fair amount of time, shipping fee and complex processing.

3: one week or older---Please contact us immediately. We cannot accept returns older than one week.

4: shipping adress is wrong---Please write a correct shipping address when you register in our online shop.

Cancellation Fee:

We charge a certain handing fee of 25% for cancellations to cover transaction costs. Cancellations will only be accepted before your order shipped out.

About Refunds:

Unfortunately, no shipping cost will be refunded. Some processing fee and restocking fee will be charged. For refund details, please contact our customer service (ferragamosuperoutlet@hotmail.com) to learn more.

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